State Farm® Insurance Agent Rodney Shannon

"Horrible experience with this insurance company. I was told my policy was subject to cancel on 9/5 by Chris. He stated for me to have my address changed on my license two weeks ago to reflect my address to prevent cancellation and I complied. I call in today to inform him and to provide a copy and was told he had to run numbers for a new policy and that he would call me back. He calls back and states that due to changing my address on my license on a new policy and new policy pricing my policy went up $186 dollars. Mind you I’ve had insurance since June with them and should be able to keep the same policy or been given notice of significant increase taking effect in August. I asked to speak with management and he stated no one was available. I then requested a call from management and he stated that I would most likely not receive a call back because manager Crystal was with a customer. I stated I would go in person to the Fulton location and was told she was working out of the Nostrand location. We ended the call and he called me back to state that the Manager Crystal was working remotely and was unreachable. I asked why If she was working remotely that meant she could at least give a call back and he stated that she mostly would not and that I can come in person to the Fulton location to file a grievance. I told him filing a grievance is not my objective. My objective is to be heard and to get a resolution for the outrageous increase. I then stated that I can at least give the manager 24 hours to reach out to me before filing a grievance and he stated that he understood. He then confirmed that he would put the ridiculous overpriced policy through without payment to give me time to find another insurance company which was an indication that my concerns and requests to speak with management will not happen and that there would be no resolution to the increased policy amount. And the worse part is the fact that with Statefarm it takes three days for policy to take into effect so I’ll be without insurance for this three days. To be safe I cannot drive and will be hindered from doing my job which requires home visits. This is a major inconvenience and should not have happened just to bump up pricing and will be reported to the BBB. I HIGHLY DO NOT RECOMMEND THIS INSURANCE COMPANY OR LOCATION WHICH IS LOCATED ON NOSTRAND AND FULTON ‼️‼️ I’m highly disappointed and frustrated to have to search for a new insurance company and pay out for a new policy when I just made a payment on 8/29/23 to Statefarm for an existing policy!!!"

"This review is specifically in regards to Danessa & Luz. Switching over to this insurance and this specific branch has been one of the best decisions I’ve made. Danessa & Luz are extremely professional, courteous and reliable. They have made business and insurance a breeze. Couldn’t recommend more."

"MJ was extremely helpful! She’s definitely one of the best agents I’ve come across while searching for insurance. She took her time to explain my coverage and limits and also helped me to find ways to decrease my premium! She ultimately gave me the confidence to choose and trust State Farm with my auto insurance needs!"

"My initial review would be terrible as my 1st transaction was screwed up twice however it took 1 employee , Joesanne, who was professional, courteous and followed up with me in a timely manner to fix the situation. And I appreciate it. If this was the service I received from the start it would be 5 stars"

"I recently called to review our home owners insurance and spoke with Chris Mohammed. Chris was knowledgeable, professional, and patiently answered my basic questions. He also suggested ways to lower our premiums by combining home and auto policies (we had been using GEICO for auto). His recommendations literally saved us thousands of dollars. I truly appreciated his guidance and the customer service I received. The customer service was truly top notch and refreshing. I highly recommend Chris and this State Farm office in particular!"